At NIMS, we carefully prepare every order to ensure your purchase reaches you safely and on time.
SHIPPING
Shipping Costs
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The Netherlands: Free shipping
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Belgium & Germany: €8.85 per order
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Other European countries: €12.95 per order
Shipping costs for destinations outside Europe will be shown at checkout.
Order Processing & Delivery
All orders are processed and shipped within 2 business days after payment has been received.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
Please note that delivery times are estimates and may vary due to circumstances outside our control, including delays caused by the shipping carrier.
Incorrect Shipping Address
Please make sure your shipping address is entered correctly when placing your order.
NIMS is not responsible for orders delivered to an incorrect address due to incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@nimssunglasses.com. We will do our best to assist you, but we cannot guarantee that the address can be changed once your order has been processed or shipped.
Lost, Stolen or Damaged Packages
If your package is lost, stolen or arrives damaged, please contact us as soon as possible at info@nimssunglasses.com.
Please include your order number and, if possible, clear photos of the package and any visible damage.
We will review the situation and, where necessary, contact the shipping carrier to investigate the issue and assist you in finding an appropriate solution.
RETURNS
You can return your order within 30 days of receiving it.
Return Conditions
To be eligible for a return, the item must:
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Be returned within 30 days of delivery.
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Be unused and unworn.
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Be in its original condition.
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Have no stains, marks, odors or other signs of use.
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Include all original accessories and packaging.
If a return does not meet these requirements, NIMS reserves the right to refuse the return.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or the item was received damaged or defective.
The return address is the same as the sender address shown on the original shipping label.
Please use this address when returning your order. We strongly recommend using a tracked shipping service and keeping your proof of postage.
Return Processing & Refunds
Once your return has been received by NIMS, it will be inspected and processed.
We aim to process returns within 5 business days of receiving the package.
Once your return has been approved, your refund will be issued to the original payment method.
Please note that it may take additional business days for the refunded amount to appear in your bank account, depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact us before returning the item at info@nimssunglasses.com.
Please include your order number and, if possible, clear photos of the item and packaging.
We will review the issue and assist you with an appropriate solution.
Lost or Damaged Returns
The customer is responsible for the return shipment until it has been received by NIMS.
If a return package is lost or damaged during transit, please contact the shipping carrier directly. NIMS cannot be held responsible for return packages that have not been received by us.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return has been successfully received and processed.